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SPECIAL TERMS FOR DELIVERY AND RETURN WHEN SHOPPING CUSTOMIZED PRODUCTS IN YOUR OWN UNIQUE TEAM, CLUB OR COMPANY CUSTOM DESIGN


DELIVERY
Lead time for delivery on customized orders is normally 5-7 weeks. The contact person for your team, club or company will be informed of the precise lead time when your order is confirmed.
We offer worldwide delivery on manual custom orders. Our webshop solution is only available for EU countries and will only be offered for teams, clubs and company above a certain size. Our sales representatives will inform contact persons for teams, club and companies about which minimum criteria’s that has to be fulfilled to set up a custom webshop.

When ordering customised clothing through your club, team or company shipment cost will be calculated and communicated through either to your contact person (on manual custom orders) or be calculated direct in your webshop if your team, club, or company have this option.

CONFIRMATION OF ORDERS
When ordering uniquely designed garments for club, company or team, we will send an order confirmation to our contact person in the organisation in question. The order confirmation will state prices and relevant products. For an order to be put into production, the order confirmation must be approved by e-mail. Once the customer has approved the order, Trimtex is no longer responsible for any errors that might occur on the order confirmation.

RETURNSCustomized products and custom made goods (products purchased in your unique custom design for your club, company or team) do not have the right of withdrawal, exchange or return, cf. the exception in The Right of Withdrawal Act §22 Exemption from the right of withdrawal: "The right of withdrawal does not apply to purchase regarding: e) delivery of goods that are manufactured to the consumer's specifications, or which has been given a distinct personal design/layout”. Since custom made products are custom made for you and in your club, team or company unique design these products do not have the right to withdrawal, exchange or returns. With this in mind we urge you to be accurate when selecting correct sizes when shopping customized products and to ask us if you are in doubt.

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